Refunds

Try it first. Genuinely.

Every product on this site has a real, deployed, clickable demo. Not a video and not a screenshot gallery. Open it, resize it, click into the empty states, view the source of the rendered page. It costs nothing and it is the entire reason our refund rate is low enough to keep prices where they are.

If something about a product is unclear before you buy, ask. We answer within one business day and we will tell you honestly if a product is wrong for what you are doing. Talking you out of the wrong purchase is cheaper for both of us than refunding it afterwards.

Why digital downloads are final

The moment a licence key is issued and a file is downloaded, you have the complete product. There is nothing to return and no way to un-see source code. That is why, at checkout, you are asked to confirm this specifically:

That confirmation is not buried in these terms. It is an unticked box on the checkout page that you have to tick yourself, and the exact wording shown to you is recorded against your order along with the time you agreed to it. Your confirmation email repeats it.

Your statutory rights, which we do not try to remove

If you are a consumer in the European Union, the United Kingdom or another jurisdiction with equivalent rules, you normally have fourteen days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once supply begins, provided you gave prior express consent and acknowledged the loss of the right. The checkout confirmation above is exactly that.

Some rights cannot be waived by any agreement, including rights relating to goods that are faulty, not as described, or not fit for purpose. Those continue to apply and nothing on this page limits them. If a product does not do what its page says it does, that is our problem to fix or refund, and the consent box has no bearing on it.

There is a cancellation form and it is answered within one business day. Be aware of what it can do: before your files are released it cancels the order outright, and after they are released it can only be granted where a right applies that no agreement can remove. A request that amounts to changing your mind will be declined, and declined politely, but declined.

What does not qualify

Plainly, so that nobody has to find out by asking. None of the following is a refund, because none of them is a fault in what you were sold:

Every product on this site has a complete demo, deployed and clickable, with no sign-up and no email asked for. The screen counts on each page are audited against the files themselves before release. There is nothing about what you are buying that has to be taken on trust, which is exactly why “it was not what I expected” is not a position we can act on after the files have gone out.

When we refund anyway

Policy aside, we would rather have a fair reputation than an extra hundred dollars. We refund, usually without much discussion, when:

• A product is materially not as described on its page, and we cannot fix it quickly.
• You were charged twice for the same thing, or charged for something you did not order.
• The files were never delivered and we cannot get them to you.
• You bought the wrong licence level and have not yet downloaded. We will usually swap it rather than refund, which is faster for you.

We will not refund because a product was bought and then not used, or because a project was cancelled, or because a licence was bought at a higher level than turned out to be necessary after the files were downloaded.

How to ask

Email us with your order reference. There is no form to fill in and no approval queue. Refunds, where they are due, are processed by Dodo Payments as merchant of record and typically appear within five to ten business days depending on your bank.

Please talk to us before your bank

If something has gone wrong, a message to us fixes it faster than a chargeback. A chargeback takes months, costs us a fee whether or not it succeeds, and it cannot be withdrawn once filed even if we then refund you directly. We have never refused to speak to somebody with a genuine problem.

For clarity, and because it matters if a dispute ever does happen: we keep a record of when each licence key was issued, when each file was downloaded and from where, and the exact consent text you agreed to. That record exists to answer a bank’s questions accurately, in either direction.

Chargebacks, and what actually happens

Nothing is switched off while a chargeback is being decided. Your files keep working, your licence keys keep working, and your account keeps working, exactly as before. That is deliberate. Cutting somebody off the moment their bank asks a question punishes people who have done nothing wrong, and most questions turn out to be a family member who did not recognise the name on the statement.

We do answer every one, with the record: the date and wording of what you agreed to at checkout, the moment each licence key was issued, and the time and place of each download. We keep that record for every order, including yours, and it is the same record we would use to prove we delivered if you ever needed us to.

If a chargeback succeeds, the money has been returned to you and the licence ends with it, because a licence is what the payment buys. If it does not succeed, nothing changes and nothing is held against you. We do not blacklist anybody for asking their bank a question.

One practical note, said plainly because it is true rather than to discourage you: writing to us is faster. A chargeback takes weeks to months and cannot be withdrawn once it is filed, even by you. An email usually takes hours.