Cancel an order
Last updated 20 August 2026
One form. No account needed, no reason needed, and no attempt to talk you out of it. Every request is acknowledged in writing and answered within one business day.
What happens next
You get an immediate acknowledgement on screen and by email, with a reference. A person reads every request. Where a refund is due it is processed by Dodo Payments, the merchant of record, and normally reaches your account within five to ten business days depending on your bank.
When the fourteen-day right applies
Consumers in the EU, the UK and comparable jurisdictions normally have fourteen days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery begins, provided you gave prior express consent and acknowledged losing the right. That is the tick box on our checkout page, and the exact wording you agreed to is recorded against your order and repeated in your confirmation email.
Rights that cannot be waived are unaffected. If a product is faulty, not as described, or not fit for purpose, use this form and say so. Those cases are treated as a fault on our side rather than a change of mind, and the consent box has no bearing on them. Our refund policy sets out the rest.
If you would rather just write to us
This form exists because the law requires an electronic one, not because we want to put a form between us. A plain email to our support address with your order reference works exactly as well and reaches the same person.